Bilingual talent, no accent barrier
Our agents speak fluent, accent-neutral English, and many are native Arabic speakers — so one team can serve your Western and Gulf customers without a drop in service quality.
Business process outsourcing in Jordan
Outsourcing with FoneFluent is not a shared service desk handling your work between other clients’ tickets. You get a dedicated team, hired to your specification, working only on your business — from our offices in Amman, on your systems, to your standards.
70%
Up to, in cost savings
3-to-1
Hires for the cost of one
We handle everything around the team: recruitment, contracts, payroll, HR, IT support, workspace and equipment, plus the account management and quality oversight that keeps standards consistent. You keep control of the work itself — the priorities, the targets and the results.
Roles and capabilities
What you can outsource
- Customer service and client care
- Sales and lead conversion
- Back office and data processing
- Order management and fulfilment support
- Finance and administrative support
- Document and compliance processing
- Virtual assistance and scheduling
- Content moderation and quality review
If a role can be done well remotely, it can very likely be done in Jordan. If yours is not on this list, ask us — we will tell you honestly whether we can recruit for it.
The model
A team that belongs to your business, managed the way you manage
You define the role, the skills and the standard. We recruit against it, and you make the final hiring decision — we never place someone on your account that you have not approved.
From day one your team reports into your managers, works inside your tools and CRM, and is measured on your KPIs. Our account managers sit alongside them to handle everything local: attendance, performance support, equipment, escalations and retention. You get visibility through regular reporting and direct access to the team, not a filtered account summary.
One rate
What your monthly rate includes
- Salary and statutory benefits
- Recruitment and screening
- Dedicated workspace in Amman
- Workstation, headset and equipment
- HR, payroll and labour-law compliance
- IT support and system access
- Account management and QA
- ISO 27001-aligned security controls
One rate per team member. No setup fees, no recruitment fees, no per-ticket charges, nothing added later.
Delivery options
Office-based, remote or hybrid
Most teams work from our secure Amman offices, with badge-controlled access, redundant power and connectivity, and a dedicated area for your operation. Where a role suits it, we also run remote and hybrid teams under the same contracts, the same management and the same security controls.
The setup changes; the standard does not. Whichever model you choose, the team is employed by FoneFluent, works to your KPIs, and operates inside ISO 27001-certified processes.
How it works
From brief to a working team, in four steps
1
Understand
We start with a free consultation to understand the roles you need, the volumes you handle, and the outcome you are measuring. You leave with an honest view of what is realistic and what it will cost.
2
Recruit and approve
We source, screen and test candidates against your specification using interviews and skills-based assessment. You interview the shortlist and make every final hiring decision.
3
Set up and onboard
We handle contracts, workspace, equipment and system access, then onboard your team on your tools and processes so they start producing rather than settling in.
4
Run, report and scale
Your team works to your KPIs with our account management and QA behind them. You get regular reporting, and you can add or reduce headcount as your business changes.
See what your function would cost in Jordan
Bring the roles you are considering and what they cost you today. You will leave the call with a staffing plan and a realistic monthly figure.
30 minutes. Free. No obligation.
Why companies choose us for outsourcing
Cost without compromise
Jordan’s cost base lets you build a skilled team for a fraction of equivalent US or Western European cost — not by cutting corners, but because the local market is genuinely more affordable.
Security you can evidence
We are ISO 27001 certified and independently assessed against PCI DSS, HIPAA and NIST SP 800-53, so the answers to your security questionnaire are documented before you ask.
Outsourcing questions
No. Most of our clients start with one to three people in a single function, prove the model, then grow. Starting small is normal and we build for it.
You. They work to your priorities and your KPIs. FoneFluent manages everything around them — employment, attendance, wellbeing, equipment and escalations.
Tell us early. We handle the replacement and the recruitment for it, and we will look at what went wrong in the brief so the next hire fits better. [PLACEHOLDER — FoneFluent to confirm the exact replacement terms before publishing.]
You do. Employment contracts assign all work product to the client, and every employee signs confidentiality and non-disclosure agreements.