Outsourcing
Hand an entire function to a dedicated team that works only for you. We recruit to your specification, provide the office, equipment, HR and IT - you direct the work and own the results.
Explore OutsourcingFour ways to build your team with FoneFluent
Every business outsources for a different reason. Some want an entire function off their plate. Some need contact-center capacity that runs while they sleep. Some have already found the person they want to hire in Jordan and just need a legal way to employ them. Whichever you are, the foundation is the same: fluent bilingual talent in Amman, ISO 27001-certified operations, and one transparent monthly rate with no hidden fees.
Call Center
Inbound and outbound voice, chat and email support from accent-neutral bilingual agents, running 24/7 across US, European and Gulf time zones with full QA and reporting.
Explore Call CenterEmployer of Record
Employ people in Jordan without opening a company here. We become their legal employer and handle contracts, payroll and compliance, while they work under your direction.
Explore EOROther Services
Specialist support when you need it: digital marketing and paid media, IT services and helpdesk, cyber security, and SEO and website work.
Explore Other ServicesNot sure which?
Which one do I need?
| Comparison | Outsourcing | Call Center | Employer of Record |
|---|---|---|---|
| Best when you want to | Move a whole function offshore | Add phone, chat and email capacity | Employ specific people in Jordan |
| Who manages the work | You set targets, we support delivery | You set targets, we run the floor and QA | You, entirely |
| Who employs the team | FoneFluent | FoneFluent | FoneFluent, on your behalf |
| Typical size | 1 to 50+ across roles | 3 to 100+ agents | 1 to 10 individuals |
| Includes office, IT, HR | Yes | Yes | Optional |
| You need a local entity | No | No | No |
Not sure which service fits?
One call is usually enough to tell. We will ask about your volumes, your targets and your budget, and point you to the right option - even if it is the smaller one.
30 minutes. Free. No obligation.
How we work
Four steps, whichever service you choose
1
Understand
We start with a free consultation to understand the roles you need, the volumes you handle, and the outcome you are measuring. You leave with an honest view of what is realistic and what it will cost.
2
Recruit and approve
We source, screen and test candidates against your specification using interviews and skills-based assessment. You interview the shortlist and make every final hiring decision.
3
Set up and onboard
We handle contracts, workspace, equipment and system access, then onboard your team on your tools and processes so they start producing rather than settling in.
4
Run, report and scale
Your team works to your KPIs with our account management and QA behind them. You get regular reporting, and you can add or reduce headcount as your business changes.