Helpdesk and user support
Tier 1 and tier 2 support for your staff or your customers - password and access issues, software problems, device faults and how-do-I questions, handled to an agreed response time.
IT services and technical support for growing teams
Growing companies reach a point where IT stops being someone's side job. You need a helpdesk people can actually reach, devices and accounts that are properly managed, and systems that talk to each other.
FoneFluent provides that support from Amman - as a project, a monthly retainer, or a dedicated IT team working only for you.
[PLACEHOLDER — We will confirm the exact response-time commitments and which platforms we want named before this page goes live.]
What we do
What we do
Device and endpoint management
Laptop and workstation setup, imaging, patching, software deployment, asset tracking and secure decommissioning when someone leaves.
System and user administration
Account provisioning and removal, permissions and access reviews, shared drives and mailboxes, and the joiner-mover-leaver process done properly.
Cloud and workspace support
Day-to-day administration of Microsoft 365 and Google Workspace - mail, storage, licensing, security settings and the migrations nobody wants to run themselves.
CRM and telephony setup
Selecting, configuring and integrating the tools a contact-centre or sales operation runs on: CRM, ticketing, dialer and telephony, wired together so data does not have to be retyped.
Monitoring, backup and continuity
Backup configuration and testing, system and uptime monitoring, and a documented plan for what happens when something fails - written before it fails.
Tell us what is breaking
Bring the size of your team and where IT is costing you time. You will leave with a clear recommendation on the right level of support and what it costs.
30 minutes. Free. No obligation.
How we work
Agreed response times
We set response and resolution targets with you upfront and report against them, so support quality is measurable rather than anecdotal.
Documented, not tribal
Configurations, processes and fixes get written down and handed over. If you move IT elsewhere later, you take the documentation with you.
Security-aware by default
Our operations are ISO 27001 certified, and our security specialists review anything that needs a closer look.